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120 agencies. One CIO. No mandate to force any of them to move.
J.R. Sloan, CIO of the State of Arizona, joins Joe to break down what it actually takes to drive digital transformation in a federated state- where influence matters more than authority and relationships are the only real currency. He shares how private sector instincts translated to public sector leadership, why he measures success in human terms over metrics, and what it would actually mean to deliver an Amazon-like experience for Arizona residents.
J.R. Sloan, CIO, State of Arizona
00:39 - Introduction to J.R. Sloan and his role as the CIO for the state of Arizona.
01:37 - J.R. Sloan's journey and experiences within the public sector and the digital government program.
05:32 - The parallels between serving franchisees in the private sector and serving the 120 different agencies in the public sector.
06:23 - How success is measured in the public sector and the qualitative and quantitative metrics used for evaluation.
08:39 - Maintaining a human-centric approach while engaging with team members and leaders across agencies.
09:42 - The aspiration to deliver an Amazon-like digital experience for citizens and the efforts towards achieving this goal.
11:08 - Empathy and understanding the citizen's perspective in driving digital experiences.
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