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#147: Lisa Kent & Summer Xiao – End-to-End User Experience: Bracket-Busting CIO Strategies That Work

 

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Featuring:

  • Lisa Kent, CIO, City of Houston
  • Summer Xiao, Deputy CIO for Enterprise Applications and PMO, City of Houston

In this episode, you'll learn:

  • How the City of Houston breaks down departmental silos to deliver better customer experiences
  • The critical role of "one team" meetings in aligning business users, IT teams, and vendors
  • Strategies for managing technology transformation during crisis events like COVID-19
  • Innovative approaches to solving digital equity challenges in urban environments
  • How to build and retain talent in public sector technology roles

TIMESTAMPS

(00:00) Welcome and introductions

(01:30) Lisa Kent's journey from electrical engineering to city CIO

(05:02) Breaking down silos in large organizations

(09:31) Summer Xiao's background and leadership philosophy

(13:40) HR One project: Leadership lessons and team alignment

(21:54) The "one team" approach to project management

(25:20) Recruiting talent and sharing mission impact

(30:08) Emergency preparedness and continuity planning

(34:13) Collaboration with peer cities and best practices

(37:43) Smart Cities initiatives and digital transformation

(39:10) Digital equity and broadband access challenges

(41:39) Resource management and internship programs

(44:07) Legacy impact and future aspirations

 

RECOMMENDED NEXT EPISODES

→ #180: J.R. Sloan, Ryan Murray & Doug Lange – Arizona State CIO, CISO & Former CSO Talk AI

 

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