Ep.147 End-to-End User Experience: Bracket-Busting CIO Strategies That Work

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🎥 Video Podcast

📸 Houston Live Podcast Tour at Hotel Zaza

🔗 Connect with Lisa: https://www.linkedin.com/in/lisa-kent-70437bb6/

🔗 Connect with Summer: https://www.linkedin.com/in/summerxiao/

🎙 About the episode

Lisa Kent, CIO, and Summer Xiao, Deputy CIO, of the City of Houston, share insights on improving customer experience and creating a culture of empathy in large organizations.

They stress the importance of learning from business units and providing them with guidance. They also discuss HR projects and critical vacancies. The speakers touch on resource management and how to handle under-resourced organizations.

Finally, they talk about continuity of operations planning and training, including updating continuity plans and conducting exercises.

🎙 Q&A Highlights

* 25:18 - Meg Hare, Accenture

* 26:26 - Chris Newport, Accenture

* 28:38 - Chris Winnek, TX Military Department

* 33:17 - Kendra Allen, Deloitte

* 36:45 - Kapil Nagpal, Nagarro

* 40:49 - Eric Carter, Quest

* 42:53 - Craig Parker, Loblolly

🤝 And a big thank you to our brand partners who keep this podcast free to the listener:

⁠Nagarro⁠ is a leading provider of digital government services, partnering with state, local, and federal clients on their most strategic technology projects across Digital Services, Legacy Modernization, Case Management, Data & AI, Service Desk, Cyber Security, and more.

If you want to meet with Nagarro, one of our preferred, trusted brand partners, email me at ⁠[email protected]⁠.

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