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Featuring:
- Frank Quintana, CIO, City of Miami Beach
- Ricardo Castillo, CIO, City of North Miami Beach
- Raimundo Rodulfo, CIO, City of Coral Gables
- Kyle Patel, VP of Engineering, Polimorphic
What You’ll Learn:
- How Miami Beach serves millions of international tourists with 6 AI agents instead of expanding staff in their 7-square-mile destination
- Why Coral Gables found a missing child in 2 minutes during a 50,000-person event using computer vision from 1,000+ sensors
- The leadership story behind "hand the marker" - how South Florida CIOs transform interns into teachers who build better teams
- How Polimorphic's AI pre-screens applications in 30 seconds, catching 90% of errors before staff review (25 languages expanding to 70)
- Why North Miami Beach turned a 6-year permitting system failure into breakthrough collaboration across 14 departments
- The governance strategy that blocks shadow AI while enabling department self-service: Miami-Dade College education + centralized licensing + technology controls
Timestamps
- (03:00) 7 Square Miles, Millions of Tourists: Miami Beach's AI-First Customer Service Strategy
- (08:00) 1,000+ Sensors to 2-Minute Rescue: Coral Gables' Smart City Emergency Response Evolution
- (16:00) 30-Second Application Pre-Review: Polimorphic's AI Catches 90% of Errors before staff review (25 languages expanding to 70)
- (22:00) Shadow AI Governance: Miami-Dade College Education + Centralized Licensing Strategy
- (30:00) 6-Year Permitting Failure Becomes Collaboration: Breaking Down North Miami Beach's 14-Department Silos
- (34:00) Hand the Marker Leadership: How Interns Become Teachers Who Build Better Teams
- (42:00) Human Capital as Competitive Advantage: Coral Gables' Private Sector Mindset in Government
- (47:00) 25 Languages to 70: Polimorphic's Multilingual Government Access Transformation
- (50:00) The Next Decade CIO: From Keep-the-Lights-On to Strategic Problem-Solving Partner
Links Mentioned
- Polimorphic - AI-powered government customer service platform
Whenever you’re ready, there are 3 ways you can connect with TechTables:
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2. 🤝 The Collaboratory: The Exclusive Peer Network for Senior Technology Leaders in Public Sector, nationwide. The Collaboratory is a 100% Public Sector, Vendor-Free Private Community where you can connect, share strategies, and drive innovation alongside peers through monthly virtual meetings and our annual national event.
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3. 🤝 The Better Together Series: a virtual podcast series where TechTables partners with leading CXOs and vendor partners for candid conversations that showcase real-world solutions, spark innovation, and drive industry action.
📧 Interested? Email Joe at joe@techtables.com
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