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#205: From Hurricane Harvey to Beryl: Houston's "One Family" Emergency Response

 

 

 

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Brought to you by:

SentinelOne—Learn how SentinelOne empowers this state to stay secure.

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Carahsoft—The Trusted Public Sector IT Solutions Provider™, supports government agencies and education/healthcare markets. Contact your Carahsoft rep today to access special discount pricing exclusively through the TechTables + Carahsoft partnership!

 

Featuring:

  • Lisa Kent, Chief Information Officer, City of Houston
  • Summer Xiao, Deputy CIO - EAS/PMO, City of Houston
  • Jane Wu, Deputy Director - Data Privacy & Business Operations Management, City of Houston
  • Bert Quarfordt, Deputy Chief Information Officer (DCIO) - IT Infrastructure, City of Houston

What You’ll Learn:

  • How Houston's IT team evolved emergency response protocols through nine federally declared disasters, building bench strength after losing key expertise
  • Why pre-positioned contracts and vendor partnerships are critical for rapid emergency deployment without compromising standards or security
  • How Hurricane Beryl knocked out power to 350+ city locations serving 2.6 million residents and the specific recovery strategies used
  • The "one family approach" that transforms team culture through initiatives like Summer's snack cart and cross-departmental collaboration
  • Why cloud-first infrastructure strategies provide essential resilience when local data centers fail during natural disasters

 

Timestamps

  • (03:00) 9 Federal Disasters: Building Emergency Response Bench Strength
  • (08:00) Hurricane Beryl: 350+ Locations Lost Power, 2.6M Residents Affected
  • (12:00) Tier One Response: From Prep to Recovery Operations
  • (17:00) 311 Crisis: Data Center Meltdown During Emergency Response
  • (25:00) Keeping 911 Systems Operational When Infrastructure Fails
  • (31:00) The "One Family Approach": Crisis Collaboration That Actually Works
  • (34:00) Summer Snacks: Building Team Culture Through Food and Connection
  • (40:00) AI and Cloud-First: Future-Proofing Against Climate Disasters
  • (45:00) Crisis Leadership Lessons for Public Sector CXOs

 

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📧 Interested? Email Joe at joe@techtables.com

 

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