Featuring Darrell Tompkins, CIO, Texas Water Development Board
Connect with Darrell: https://www.linkedin.com/in/darrell-tompkins-0992132/
Sponsor: Nagarro Public Sector
Nagarro excels at helping senior technology leaders in digital disruption from Cloud, AI, Big Data, and digital product engineering to system integration work across platforms. Check out https://www.nagarro.com/en.
Summary
In the podcast episode featuring Darrell Tompkins, the CIO of the Texas Water Development Board, the importance of customer service in the IT profession was discussed. Darrell's background in hospitality and technology helped him to anticipate customer needs and provide solutions before they were asked for. He emphasized the importance of providing excellent customer service and how it can make a customer's life easier. Additionally, Darrell discussed the role of the Texas Water Development Board in providing loans to local governments and communities for water supply and water quality projects, as well as new flood mitigation initiatives.
Timestamps
0:00 - Intro
3:15 - Customer service and relationships are critical pillars to success
7:46 - First solutions implemented at the Four Seasons
9:30 - The 3P’s: People, Product, & Profit
12:55 - Why are people and culture so important to any organization
16:12 - The importance of culture in sports
20:14 - Building a winning team
23:58 - The types of projects the Texas Water Development Board engages in throughout the state.
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