Show Notes
Featuring John Fowler, CIO, and Kenny Wright, Chief Process Improvement Officer at the Texas Department of Licensing & Regulation, and Darrell Tompkins, CIO, Texas Water Development Board
🔗 Connect with John: https://www.linkedin.com/in/john-fowler-1182926b/
🔗 Connect with Kenny: https://www.linkedin.com/in/kenny-wright-a50990a3/
🔗 Connect with Darrell: https://www.linkedin.com/in/darrell-tompkins-0992132/
🎙 About the episode
In honor of our Live Podcast Tour taking place during the NCAA Final Four Tournament in Houston, we were curious about whether, like Tournament-winning coaches, CIOs also have go-to plays and strategies to help them win in the technology end-user service game. John, Kenny, and Darrell opened up their playbooks to share with our listeners a bit about how they coach their teams to best serve their communities of reach, including:
The tip-off: Customer-Centric Approach
Under-the-basket inbound play: Anticipating Customer Needs
“Sub!”: The importance of change management
Half-time locker room talk: Long-Term Vision to win
Full-court press: Vendor Partnership Qualities
And more!
🎙 Q&A Highlights
19:07 Meg Hare, Accenture
22:50 Joe Toste, TechTables
27:59 Kindra Allen, Deloitte
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You can also Tweet us on @thejoetoste and tell us what lessons you learned from the episode so we can thank you personally for tuning in 🙏
🔗 Connect with TechTables
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