Missed out on Houston at Hotel Zaza? Check out our 2023 GovTech IT & Leadership Summit.
Check out the latest agenda (10/02/23):
Public Sector Employees
Please register here for free: https://7w4m76wajkb.typeform.com/to/QFmGpjnQ
Vendor Partners
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🎥 Video Podcast
📸 Houston Live Podcast Tour at Hotel Zaza
🔗 Connect with Lisa: https://www.linkedin.com/in/lisa-kent-70437bb6/
🔗 Connect with Summer: https://www.linkedin.com/in/summerxiao/
🎙 About the episode
Lisa Kent, CIO, and Summer Xiao, Deputy CIO, of the City of Houston, share insights on improving customer experience and creating a culture of empathy in large organizations.
They stress the importance of learning from business units and providing them with guidance. They also discuss HR projects and critical vacancies. The speakers touch on resource management and how to handle under-resourced organizations.
Finally, they talk about continuity of operations planning and training, including updating continuity plans and conducting exercises.
🎙 Q&A Highlights
25:18 - Meg Hare, Accenture
26:26 - Chris Newport, Accenture
28:38 - Chris Winnek, TX Military Department
33:17 - Kendra Allen, Deloitte
36:45 - Kapil Nagpal, Nagarro
40:49 - Eric Carter, Quest
42:53 - Craig Parker, Loblolly
🤝 And a big thank you to our brand partners who keep this podcast free to the listener:
Nagarro is a leading provider of digital government services, partnering with state, local, and federal clients on their most strategic technology projects across Digital Services, Legacy Modernization, Case Management, Data & AI, Service Desk, Cyber Security, and more.
If you want to meet with Nagarro, one of our preferred, trusted brand partners, email me at joe@techtables.com.
⭐️ Leave a Review
If you enjoy listening to the podcast, please leave a 5-star review on Apple Podcasts and let us know in your review who you want to see next on the podcast. Thanks!
You can also Tweet us on @thejoetoste and tell us what lessons you learned from the episode so we can thank you personally for tuning in 🙏🙏
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