Show Notes
📸 Houston Live Podcast Tour at Hotel Zaza
🔗 Connect with Lisa: https://www.linkedin.com/in/lisa-kent-70437bb6/
🔗 Connect with Summer: https://www.linkedin.com/in/summerxiao/
🎙 About the episode
Lisa Kent, CIO, and Summer Xiao, Deputy CIO, of the City of Houston, share insights on improving customer experience and creating a culture of empathy in large organizations.
They stress the importance of learning from business units and providing them with guidance. They also discuss HR projects and critical vacancies. The speakers touch on resource management and how to handle under-resourced organizations.
Finally, they talk about continuity of operations planning and training, including updating continuity plans and conducting exercises.
🎙 Q&A Highlights
25:18 - Meg Hare, Accenture
26:26 - Chris Newport, Accenture
28:38 - Chris Winnek, TX Military Department
33:17 - Kendra Allen, Deloitte
36:45 - Kapil Nagpal, Nagarro
40:49 - Eric Carter, Quest
42:53 - Craig Parker, Loblolly
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