In this episode, Joe Toste sits down with Rick Belliotti, the Director of Innovation and Customer Experience at San Diego Airport. Together, they dive into the hottest topics in airport tech and how the San Diego airport is navigating them. If you're curious about the future of air travel, this episode is a must-listen!
- Indoor Navigation: Rick discusses how indoor navigation and augmented reality can enhance passenger experiences, emphasizing its significance in the future of air travel.
- API Management: Learn why Rick believes the industry needs a focus on API management and why creating a dedicated app for every airport isn't the answer.
- Assisted Parking: With the surge in self-driving cars, the way airports handle parking is changing. Rick sheds light on the importance of assisted parking solutions.
- Uber and Lyft at Airports: The rise of ride-sharing apps has impacted airport traffic dynamics. Discover how airports are adapting to this change.
- Delivering Ultimate Customer Experience: Rick shares his top airport picks that stand out in offering a memorable customer experience.
- Challenges at San Diego Airport: Rick gives an inside look into the internal and external challenges they're tackling at the San Diego airport.
- "When you fly into Bozeman, you feel like you are in a lodge in the middle of Montana."
- "The API management is something that our industry really needs to focus in on."
- "We've gotta get really smart about how parking looks, especially in an airport at our size."
🤝 And a big thank you to our brand partners who keep this podcast free to the listener:
Nagarro is a leading provider of digital government services, partnering with state, local, and federal clients on their most strategic technology projects across Digital Services, Legacy Modernization, Case Management, Data & AI, Service Desk, Cyber Security, and more.
If you want to meet with Nagarro, one of our preferred, trusted brand partners, email me at email@example.com.
⭐️ Leave a Review
If you enjoy listening to the podcast, please leave a 5-star review on Apple Podcasts and let us know in your review who you want to see next on the podcast. Thanks!
You can also Tweet us on @thejoetoste and tell us what lessons you learned from the episode so we can thank you personally for tuning in 🙏🙏
🔗 Connect with TechTables
LinkedIn TechTables https://www.linkedin.com/company/techtables/
LinkedIn - Connect with Joe! https://www.linkedin.com/in/jtoste/
Follow us on Instagram! https://www.instagram.com/techtablespodcast/